Last Updated: 6th July 2023
At My Fashion Road, we are committed to providing prompt shipping and ensuring a seamless delivery experience for all our customers. Our shipping policy outlines the process, estimated delivery times, and important considerations related to product delivery. We strive to keep our customers fully satisfied at every step of the journey.
A. Order Processing:
1. Payment Verification:
The product delivery process will be initiated once we have successfully verified your payment through the bank or payment gateway. If your payment is on hold from the bank or payment gateway, we cannot process the order until we receive confirmation.
2. Contest Coupons:
For contest coupons, no physical delivery is made as it is an online virtual service. We will send the coupons to your email address, which will serve as proof of delivery.
3. Delivery Address and Customer Availability:
If the product is not delivered due to an incorrect address, unavailability of the customer, or any other customer-related issue, we can resend the product upon the customer’s request. However, in such cases, the 10-12 days delivery policy and the refund policy due to delivery issues will be void.
B. Shipping Details:
1. Shipping Charges:
The applicable shipping charges are mentioned in the order summary email that we sent upon purchase.
2. Delayed Deliveries:
We are not responsible for delays caused by the courier company or any other circumstances beyond our control. While we can resend or replace products if they are damaged during shipping, please note that the refund policy will be void in such cases.
3. Unavoidable Circumstances:
If there are any unforeseen circumstances causing a delay in delivery, we will promptly inform you and provide an estimated time of delivery.
4. International Orders:
We deliver international orders as well. Customers making purchases for international destinations are required to pay courier and freight charges as applicable, based on actual rates.
C. Estimated Delivery Times:
1. Unstitched Clothes:
For unstitched clothes, the estimated delivery time is 2 to 3 days from the date of order processing.
2. Stitched Clothes:
For stitched clothes, the estimated delivery time is 7 to 10 days from the date of order processing.
Please note that the delivery times mentioned above are approximate and may vary based on factors such as product availability, location, and external circumstances.
D. Courier Companies:
We deliver through all reputed courier companies to ensure reliable and efficient shipping services.
We value your trust and strive to provide a seamless shopping experience. If you have any further questions or concerns regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.
Thank you for choosing My Fashion Road!